EverHeard — Support & FAQ

Common questions

How do I install it?

Download EverHeard free from the App Store: iPhone and iPad, or Mac (listed as “EverHeard Sounds & Captions”). Do the first launch on Wi-Fi — it downloads a language pack once (a few minutes), then works offline. Testing new features before release? See the beta page. EverHeard for Android is in development.

It says "listening" but no captions appear.

The first time, EverHeard downloads a speech model (a one-time download) — let it finish on Wi-Fi, then tap Tap to talk and speak. If it still doesn't caption, fully close and reopen the app.

Do I need to allow the microphone?

Yes — that's how EverHeard hears speech and sounds. Tap Allow when asked. Your audio never leaves your device.

What devices does it work on?

EverHeard runs advanced speech AI entirely on your device, so it works best on a 2020-or-newer iPhone or iPad. On older devices, live captions may lag; the app will show a notice if your device is below the recommended line.

Is my data private?

Completely. All speech and sound processing happens on your device. There's no account and no server that receives your audio or captions — it even works offline. See our Privacy Policy.

The voice colors seem off.

Voice color-coding is experimental and works best with clear, close-up audio. You can turn it off any time in Settings → "Color-code voices." Captions and sound alerts don't depend on it.

How do I send feedback or report a problem?

Email support@everheard.app — tell us what you tried, what you expected, and what happened. Screenshots help a lot. Even "it worked great" is useful!